Last weekend Bamboomail replied to this post and after I contacted them again to have my address removed from their database, I received an email from Greg Jordan at Bamboomail which contained this:
I can confirm that your address has now been removed from our database as of 11.23am on the 30/06.2012.
At last, my problems with Bamboomail are over, I thought.
I was wrong.
On Wednesday 4th July 2012, I received the following spam from Bamboomail:
Our East Midlands Email Marketing File has just finished its latest update and now contains the direct contact details of over 40,000 Managing Directors, Company Directors, Business Owners and Senior Managers.
Phone: 0843 289 5112
So I clearly hadn’t been removed from their database. Maybe they have different versions of the database and only one had been updated. If that’s the case, they should make sure removals apply to all copies of the database.
Two Greg Jordans
In the email I received from Greg Jordan on Saturday, he said they hadn’t received my previous communications because I’d sent them to their old domain (bamboomail.net), which they no longer have access to, as the company has changed hands and they now use the domain bamboo-mail.com.
He’s right, I did send the emails to their old domain. As I mentioned in this post, I contacted them via their website in June last year, by email on July 20th and again by email on August 3rd.
Bamboomail.net was the right domain to send emails to at the time. The bamboo-mail.com domain wasn’t registered until September 2011 so I cuoldn’t have sent it to their current address.
So maybe Greg Jordan is saying the pre-takeover version of the company received the emails, but just didn’t do anything about them.
This is from the spam I received from Bamboomail on July 19th last year, which prompted the email I sent the following day:
Business Development Team
Phone: 0843 289 1847
I sent my emails to the address above, firstname.lastname@example.org, and also sent a copy to email@example.com, an address I found on their website.
So it’s obviously not Greg Jordan of bamboo-mail.com who was at fault, but Greg Jordan who worked for the pre-takeover version of the company, bamboomail.net. It’s such a coincidence that two people with the same name work for two incarnations of the company. And neither of them seem able to stop the company sending spam.
They gave away their database
I have kept all the spam I’ve received from both bamboomail.net and bamboo-mail.com, and many of the emails I’ve received have links to samples of their database. I decided to download one to see what information is included. I clicked on a link to a csv file in an email from 22nd September last year, which was supposed to contain a sample of data for businesses in the East Midlands. The email was sent by Greg Jordan, using their new domain, but the file was hosted by harlil.net, the previous owners of the company.
I was surprised to see that the so called “sample” file contained over 30,000 records. I’ve checked the sample files in more recent spam emails from them and they only contain a few records, so this was clearly a mistake and they’d linked to the full database. They were effectively giving it away for free. I checked, and my email address was in the database, listed as the contact address for someone who has a different name to me, and works for a company I’d never heard of until I started getting spam addressed to them.
I wonder how much extra spam I received because of this mistake?